1. If it is necessary for you to make a complaint regarding the Services, provided by us, you should primarily contact Customer Support Services as soon as possible and reasonably. When contacting you should describe the issue, which you have to deal with.
2. If there is a dispute arising from the Terms of Service which cannot be resolved by Customer Services, You can send a relevant request to [email protected] We will make reasonable efforts to resolve the matter for your satisfaction immediately or by contacting You as soon as possible.
3. You understand and agree with a fact, that the results of all games, provided by the Services, are determined by our random number generator. If the game result, you have recently played, will have a difference between the result on your screen and the result on the game server, the second result on the server will prevail. You understand it and accept it. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
4. If we want to contact the User, we may use any of his/her contact details. Notices will be deemed to have been properly served and received by you immediately after an email is sent or after we have communicated with you directly by phone (including where we leave you a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in your contact details at the time that any such email was sent.